Rice's Travel Insurance Brochure
Rice / Crisis24 Feedback Survey
Call Rice's Crisis24 hotline number for 24/7/365 assistance:
+1 443 926 0533
Crisis24: Rice's Travel Assistance Provider
Crisis24 is Rice's 24/7/365 global travel assistance provider.
When you register a trip in the Rice Travel Registry, your itinerary is added to the Crisis24 Horizon platform, giving you real-time security alerts, destination threat intel, and a 24/7/365 emergency hotline right at your fingertips.
If you need medical, security, or other assistance while on a registered, Rice-affiliated trip, Crisis24 handles your on-the-ground care and bills Rice’s travel insurance directly; no out-of-pocket stress, and no claims paperwork.
Heading out on personal travel? You can still log your trip in the registry to access Horizon’s global resources anytime.
What Crisis24 Horizon Does For You
🔔 Instant Safety Alerts: Receive real-time notifications about local threats, travel disruptions, & security events so you can stay one step ahead.
🗺️ Location Intelligence & Risk Ratings: Get detailed safety overviews and security ratings for countries, provinces, & cities worldwide.
⚠️ Threat Zone Mapping: Easily identify higher-risk areas within cities so you know where to avoid.
📄 Expert Advice Sheets: Access quick, actionable guides to navigate and mitigate a wide range of safety issues on the ground.
🆘 24/7/365 Hotline & Crisis Signal: Use the app to activate the Crisis Signal in case of emergency or call the 24/7/365 hotline for Rice travelers.
How to Access Crisis24 Horizon
Anyone with an active NetID has access to Horizon. Log in with your NetID email address to be taken through the Single-Sign On Process.
- Desktop: https://crisis24horizon.com/riceuniversity
- Mobile: Download the Crisis24 Horizon app.
Crisis24 FAQs
Is Crisis24 Rice's travel insurance carrier?
No. Rice's Office of Risk Management maintains travel insurance that covers Rice-affiliated international travel; Crisis24 is the company Rice contracts to provide assistance to travelers abroad. However, when you use Crisis24’s services, Crisis24 bills directly to Rice's insurance carrier, so you don’t have to worry about filing a claim.
Do I need to pay to access Crisis24’s services?
No; as a Rice traveler, you have access to Crisis24 as part of Rice’s policy.
If you receive medical, security, or travel assistance through Crisis24, they will bill directly to Rice’s travel insurer for services covered under Rice’s travel insurance. You can find more information about coverage here.
However, please note: If the service is not covered by Rice’s insurance policy, you may be responsible for those expenses. Reach out to the Office of Risk Management (riskmanagement@rice.edu) with any questions regarding insurance coverage.
Do I need to activate my Crisis24 membership?
No; as a member of the Rice community, you already have access to Crisis24’s services!
Does Rice have a Crisis24 membership number?
No; using Rice’s dedicated hotline number (+1 443 926 0533) will identify you as a member of the Rice community.
However, please note that when Crisis24 opens an assistance case, they notify Rice to verify that you are a member of the Rice community. We verify this by checking for your trip in the Rice Travel Registry – one of the many reasons why registering your trip is important!
How does payment work? Will I need to file an insurance claim?
Crisis24 has a direct billing agreement with Rice’s travel insurance carrier. Crisis24 bills our carrier directly for anything covered under Rice’s international travel insurance policy. You will not need to file a claim for covered services if you go through Crisis24.
If the service is not covered by Rice’s policy, you are responsible for any costs incurred.
For questions about insurance coverage, payment concerns, billing, or claims, contact the Office of Risk Management at riskmanagement@rice.edu.
Do I need to register my upcoming trip with Crisis24?
No; if you registered your trip in the Rice Travel Registry, we will add your trip to Crisis24 Horizon on your behalf.
Reminder: Policy 852 requires all Rice-affiliated travel to be entered into the Rice Travel Registry.
What’s the difference between Crisis24 and Crisis24 Horizon?
Crisis24, owned by GardaWorld, is the company Rice contracts with to provide assistance to Rice travelers.
Crisis24 Horizon is Crisis24’s desktop and mobile platform where you can access medical and security information and resources for your trip.
Who can access Crisis24 Horizon?
Anyone with a NetID login can access Crisis24 Horizon; you will be asked to go through Rice’s Single Sign-On (SSO) process with Duo when logging in.
Note: You must use the rice.edu email address associated with your NetID to access the platform.
Does Crisis24 share my private medical information with Rice?
No; Crisis24 will only provide necessary details to Rice. These include:
- Your name
- Your location
- Whether your visit is inpatient or outpatient
Details of your case, such as your symptoms, treatment, and prescriptions, are not shared with us.
Can I add my personal trip into Crisis24 Horizon?
Yes! However, to access the platform, you must use the rice.edu email address associated with your NetID, as Crisis24 Horizon can only be accessed via Rice's Single Sign-On (SSO).
I am an administrator for international programs/travel; do you have informational materials about Crisis24 that we can distribute to travelers?
Yes! Please visit our Box folder or contact travelsafety@rice.edu.
Who can I contact for additional questions and support?
For questions or help with accessing Crisis24's services, please reach out to travelsafety@rice.edu.