Crisis24
Effective September 1, 2025, Crisis24 will become Rice’s travel assistance provider.
Rice’s International SOS platform will be decommissioned on August 31, 2025.
FAQs about the move to Crisis24
I have a trip soon and have already registered with International SOS; do I need to also register my trip with Crisis24?
If your trip is already in International SOS, it will automatically be transferred over to Crisis24’s Horizon platform.
What happens if I accidentally call International SOS after September 1st?
If you contact International SOS between September 1-30, they will provide you with the contact information for Crisis24.
I am an administrator for international programs/travel; do you have informational materials we can distribute to travelers?
Yes! Please contact travelsafety@rice.edu.
Crisis24 FAQs
Is Crisis24 Rice's travel insurance carrier?
No. Rice's Office of Risk Management maintains insurance that covers Rice-affiliated travel; Crisis24 is the company Rice contracts to provide assistance to travelers abroad. However, when you use Crisis24’s services, they bill directly to our insurance, so you don’t have to worry about filing a claim.
Do I need to pay to access Crisis24’s services?
No; as a Rice traveler, you have access to Crisis24 as part of Rice’s policy.
If you receive medical, security, or travel assistance through Crisis24, they will bill directly to Rice’s travel insurer, Zurich, for services covered under Rice’s insurance. You can find more information about coverage here.
However, if the service is not covered by Rice’s insurance policy, you may be responsible for those expenses. Reach out to the Office of Risk Management (riskmanagement@rice.edu) for more information.
Do I need to activate my Crisis24 membership?
No; as a member of the Rice community, you already have access to Crisis24’s services!
Does Rice have a Crisis24 membership number?
No; using Rice’s dedicated hotline number or reaching out via the Crisis24 Horizon portal on desktop or mobile will identify you as a member of the Rice community.
How does payment work? Will I need to file an insurance claim?
Crisis24 has a direct billing agreement with Rice’s travel insurer. Crisis24 will bill our carrier directly for anything covered under Rice’s travel insurance. You will not need to file a claim for covered services if you go through Crisis24.
If the service is not covered by Rice’s policy, Crisis24 will bill Rice directly via the Office of Risk Management.
For questions about insurance coverage, billing, and claims, contact the Office of Risk Management at riskmanagement@rice.edu.
Do I need to register my upcoming trip with Crisis24?
No! If you registered your trip in the Rice Travel Registry, we will add your trip to Crisis24 Horizon on your behalf.
Reminder: All Rice-affiliated travel must be entered into the Rice Travel Registry.
What’s the difference between Crisis24 and Crisis24 Horizon?
Crisis24, owned by GardaWorld, is the company Rice contracts with to provide travel assistance to travelers.
Crisis24 Horizon is Crisis24’s desktop and mobile platform where you can access medical and security information and resources for your trip.
Who can access Crisis24 Horizon?
Anyone with a NetID login can access Crisis24 Horizon; you will be asked to go through Rice’s Single Sign-On process with Duo when logging in.
You must use your rice.edu email address to access the platform.
Can I add my personal trip into Crisis24 Horizon?
Yes! However, to access the platform, you must use your rice.edu email address, as Crisis24 Horizon can only be accessed via Rice's Single Sign-On.
Who can I contact for additional questions and support?
For questions or help with accessing Crisis24's services, please reach out to travelsafety@rice.edu.